info@tagnreturn.com
855-554-3824

Privacy Policy

 

Providing our Service requires collecting and using your information. The purpose of this Privacy Policy is to inform you, as a visitor, what kind of information we may gather about you when you visit our website, how we may use that information, whether we disclose it to anyone and how you can delete your information.


General Statement

Tag and Return LLC, (hereinafter referred to as TraknReturn), wants to make your visit and use of the website as secure, enjoyable and pleasant as possible. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the TraknReturn website and/or services, and/or speaking to us over the telephone or leaving a voicemail, you consent to the collection, storage and processing of your personal information as stated in this policy.


By using this website, you signify your agreement to the contents of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this website. TraknReturn reserves the right, at its discretion, to update or revise this Privacy Policy. Please check this Privacy Policy for changes. Your continued use of this website following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.


TraknReturn is committed to protecting the privacy of our customers, clients and partners. TraknReturn uses strict guidelines, policies and procedures to ensure that Customers’ and Finders’ (as defined in the Conditions of Use page) information stays confidential and secure on our database.


What kinds of information do we collect & how we will use this information?

When creating your TraknReturn account we will ask for your name, email and contact number(s) as the mandatory fields. TraknReturn will also collect the list of PINS that you are activating on www.traknreturn.com such as descriptive information you may enter (example: cell phone, Mom’s phone, location of tag, etc.), details of the item, photo and notes or warranty information that you may enter in your profile.  Marketing partners might include logo and other information to be used in conjunction with their promotional items. With this information TraknReturn will contact you:

    • When a lost item has been found using our patented Notification System

    • For subscription status and renewal reminder

    • For reminders to verify and update contact information

    • For updates to our services, Conditions of Use or Privacy Policy


The above are all considered transactional emails. If you chose to never be contacted by TraknReturn again you must login at www.TraknReturn.com and DELETE your TraknReturn account. Please note that once you delete your account all your information and TraknReturn recovery tags will be deleted from our server.  The Recovery tags associated with a deleted account will need to be discarded as they will no longer work with our system.


Occasionally, TraknReturn may wish to contact you about its products & services including special offers or news about the company. These communications are considered marketing emails.  Additionally, you may receive marketing emails from our marketing partners’ distribution of their promotional recovery tags - these are tags that you receive as a gift from our promotional/marketing partners.


If you wish to receive marketing information at this time but change your mind later, you will have the option to have your name removed from mailing lists by clicking on the unsubscribe link in the email or contacting TraknReturn via our Contact Us page.

All communication from TraknReturn including but not limited to: emails, texts, phone calls, website, social media pages, marketing materials, online orders etc. will be in the English language. Best efforts will be made to have communications translated into other languages when possible. If there are any questions or if you need something specifically translated please contact TraknReturn and we will do our best to have our communication translated to your language.


Finder's details

By entering the Finder’s details on the www.TraknReturn.com website or by using the TraknReturn Notification System, the Finder agrees to allow TraknReturn’s Notification System and partners to use the Finder’s information to assist in the recovery of a found item or pet, and to facilitate the return of this item to its rightful owner. As a part of our service, the Finder consents to allow the Finder’s details (phone number or information disclosed on the Found Item webpage) to be disclosed to the registered owner of the item.


Website

Our system will automatically gather information about people who visit our website. For instance, we gather information about the number of visitors, which web browser is used, the pages they access during their visit on TraknReturn websites, etc. TraknReturn collects information at different points on the website. TraknReturn is the sole owner of the information collected on this website.


We use the information we have to develop, test, and improve our products and services, including by conducting surveys and research, and testing and troubleshooting new products and services.


We use the information we have to verify accounts and activity, detect and prevent spam and other bad experiences, maintain the integrity of our services, and promote safety and security.


Please note: You as the customer are responsible to keep your contact information up to date with TraknReturn, failure to do so may result in TraknReturn’s Notification System not being able to contact you concerning a recovery.


Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking, conversion tracking and maintaining specific information about the use and users of the Website. We may also use this information to display personalized ads about TraknReturn’s products and services to users when visiting other websites. The data collected by cookies is anonymous. You can delete all cookies that are already on Your computer's hard drive by searching for files with "cookie" in it and deleting them.  If you block cookies you may not be able to use the full functionality of the website.


How is this information shared?

By activating TraknReturn products, our Customers have imparted their trust in us. Accordingly, we have taken every reasonable security precaution necessary to assure that this trust continues to be earned.


We do not disclose our customers’ personal information to finders of lost belongings.  We use our customers’ personal information to notify them via phone and email that a finder is trying to contact them.  Our patented Notification System does not expose our customers’ personal information.


We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy. TraknReturn may share part of the customer’s contact information (such as name, email, contact number, or survey information etc.) with companies or organizations from which the customer has purchased or received a TraknReturn product. No financial information will ever be shared. All non-affiliated companies that act on our behalf and receive customer information from us are obligated to keep the information we provide to them confidential and to use the Customer information we share only to provide services from their company. No credit card information is saved in our database and thus nothing will ever be transmitted to anyone at any time. The customer may be prompted to fill out a survey questionnaire, the results of which are shared with the company that had given or sold the customer the TraknReturn product. The company may use this information to contact the Customer at a later date.


TraknReturn may disclose your personal information as required or permitted by law to local authorities if requested.


How can I manage information about me?

We provide you with the ability to access, rectify and erase your data. Simply login to your TraknReturn account and modify any information you wish or delete your TraknReturn account.


We store data until it is no longer necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.


When you delete your TraknReturn account, we delete all your account details including any activated tags and their descriptions or information.  When an account is deleted, all information is permanently deleted and not recoverable. To delete your account at any time, please log in to your TraknReturn account and click delete my account.


How do we respond to legal requests or prevent harm?

We access, preserve and share your information with regulators, law enforcement or others:

    • In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

    • When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the Products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity.


Data Security & Integrity

TraknReturn takes every precaution to protect the User's information.


By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on servers hosted by a 3rd party..


We take the security of your personal data very seriously. In particular, we use all reasonable endeavors to ensure that appropriate security measures are in place to protect your personal data. We cannot however guarantee the privacy or confidentiality of any information passing over the Internet via unsecured email. Although no system is currently 100% immune from external attack, TraknReturn has taken commercially reasonable measures to prevent the unauthorized access and improper use of your personal information.


All consumer transactions and purchases on our website are secured using a SSL Digital Certificate. This ensures that all transactions and purchases TraknReturn clients send to us via the World Wide Web will be encrypted. SSL technology encrypts online information.


Credit Card Information:

TraknReturn does not store any credit card details in any of our databases. All online payments are handled through PayPal Inc (www.Paypal.com). We strive to protect all confidential information transmitted to and from our site and we regularly review developments in security and encryption technologies.


Internal Database Access:

Our registration database is a restricted access zone strictly limited only to individuals who have fulfilled internal security checks. Strict guidelines and password policies are implemented for all restricted access zones. All private Customer information is entered by our customers themselves.


TraknReturn offers subscription-based terms for account holders - that is, the customer may activate unlimited PINs (tags) for the term of the subscription.  Some products come with lifetime activation. We do not delete any information provided by customers in our database unless customer has been inactive by not logging in to www.TraknReturn.com once in the last 7 years or the Customer logs in and deletes their account. Customers entering false information or outdated information may also be removed. Customers involved with any fraud-related activity will be removed. 


Using the Notification System

Trak-n-ReturnⓇ assumes no obligation or responsibility to provide service for customers who do not register an account and activate their PIN on the TraknReturn.com website or maintain valid contact number(s) and email address(es).  This is the means by which you are contacted by our patented Notification System.


We strongly encourage all of our customers to make sure 

    1. Emails sent from the @traknreturn.com domain are white listed (or labeled as safe senders) to ensure emails being sent to you from TraknReturn are not filtered into spam 

    2. Phone Number 877-332-8877 is added to your contacts so you know it is safe to answer.



Whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet or interact with another person (ie: owner, finder) via the Service provided by TraknReturn, you do so at your own risk. Please exercise appropriate measures to protect your security, safety and confidentiality at all times. TraknReturn takes no responsibility when finders and owners are in contact with each other.


When meeting with the finder of your lost item, TraknReturn urges adherence to the following guidelines for safety:
 

    • Be mindful of sharing any personal information such as your home phone number or home address with the finder 

    • It is always best to meet at a public location such as a public library, shopping center or police department when retrieving your item. 

    • When meeting the finder, do not go alone and choose a well-lit area

    • If a minor, bring a parent or guardian

    • BE SAFE!  If something does not “feel” right, terminate the meetup and get yourself into a safer place and situation.  Trust your instincts! 

    • If you feel that a crime has been committed, do not attempt to confront them yourself, contact the authorities immediately.


Note: TraknReturn accepts no responsibility for actions taken or events caused by any party before, during or after any communication or contact made between you, the “Owner” of the recovered item, and its "Finder".


Links to Third Party websites

The TraknReturn website(s) may include links to third-party websites. We are not responsible for the content of third-party websites. Please ensure that prior to using any such website, you have read and understood its privacy policy and conditions of use. These documents will govern your rights and obligations when using the relevant third-party website.


Special Attention to Children:

TraknReturn takes special care to protect the safety and privacy of young people using this website. TraknReturn does not specifically collect information about children. If you are under the age of 18 you are not permitted to create an account with TraknReturn. It is the customer's responsibility to check and update their accurate information in their online account profile. If for some reason we have incorrect or inaccurate information about you, this can be updated by logging into your account at www.TraknReturn/com ; from there you can make any necessary changes.


Changes to the Privacy Notice :

TraknReturn reserves the right to update our Privacy Policy, we will post those changes here. Please refer to this page on a continual basis. Please see Conditions of Use for further information.


Revised: July 7, 2022